Commerce Agents Knowledge Base
Instructions for the Commerce Agents AI sales agent: 15-minute quick start, connecting Instagram, TikTok, YouTube, Telegram, and your website, and a breakdown of all dashboard settings.
Instructions for Use
How to launch the agent, where it gets product information, and what each setting means.
First Launch: From Signup to Your First OrderSeven steps to get your agent responding to customers and sending orders to Telegram, all in about 15 minutes.How to log in to your accountThree ways to access your Commerce Agents account: a link from an email, logging in via Google, and password recovery using your email address. Learn what to do if you've never set a password.Where an AI Sales Agent Pays Off: 15 Industries, Their Main Problems, and How the Agent Solves ThemAn in-depth breakdown of commercial AI agent applications across various channels and industries. This analysis covers market shares, loss figures, the main problem of each niche, and scenarios for how the agent addresses these challenges.Connecting Sources: Instagram, TikTok, YouTube, Telegram, WebsiteHow the agent reads your posts and videos to build a catalog. What's needed for each source, how long it takes, and how to handle errors.Conversations, Leads, and Hot CustomersWhat you see in customer conversations with the agent, how to identify ready-to-buy customers, what's in the customer profile, and how to send a push notification.Website Widget, Agent Link, and Phone AppLearn how to add the agent to your website with a single line of code, how the short link works for social media and messengers, and how customers install your agent as a phone app.In-chat Payments and Order ManagementLearn how to accept payments directly in chat — via Stripe, Monobank, Kaspi Pay, Payme, or cash on delivery. Understand what you receive after payment and how orders are processed without a connected payment method.Payment Systems and Countries: How to Accept Payments Without Platform FeesFour ways to accept payments in chat — Stripe, Monobank, Kaspi Pay, Payme. Learn which countries each system supports, accepted currencies, what the buyer sees, and why we don't take a percentage of your sales.Pricing Plans, Limits, Promo Codes, and Data HandlingLearn about agent pricing, what's included in the trial period, plan limits, how to switch to your own API keys, cancel your subscription, and what happens to your product catalog after cancellation.AI Units: What They're Spent On, How to Refill, and What Happens When They Run OutUnderstand what AI units are in the 'All-Inclusive' plan, how to check your balance in the dashboard, the advance notifications you receive, how to buy a package or enable auto-refill, and what happens to your store when units run out.Owner's Agent and Catalog ManagementThis second agent works for you, crunching numbers, identifying catalog gaps, and suggesting price and description edits. Learn how to use it and how to manually manage your catalog.Account Settings: A Field-by-Field GuideLearn what to include in your business profile and terms, how to set up the widget, where to enter API keys, and how to enable payments, pixels, and the consent banner.Troubleshooting ErrorsPrecise error messages displayed in the dashboard, with solutions for each. This includes issues with Claude and Gemini API keys, Instagram, TikTok, YouTube, Telegram integrations, payment, subscription plans, and attachments.Glossary: Terms Explained in Your AccountConcise definitions of Commerce Agents terms, from agents and catalogs to staged edits, limits, pixels, and BYOK. A quick reference for anyone who doesn't want to guess from context.Agent, Button Bot, Human Agent, or Marketplace: Which to ChooseA candid comparison of four ways to respond to customers: speed, cost, answer quality, and who owns the customer relationship and revenue.
Platform Installation
Where to embed the widget code on popular website builders and how to connect the agent to your cart.
How to Install the Agent on a Tilda WebsiteA step-by-step guide on where to insert the widget code in Tilda, how to link it to your cart, how to handle caching, and how to verify the agent works across all pages.How to Install the Agent on ShopifyLearn where to insert the code in your Shopify theme, how the agent reads your store's catalog, what to do with the cart and checkout, and how to verify the installation.How to install the agent on WordPress and WooCommerceThree ways to embed code on WordPress, how the agent reads the WooCommerce catalog, what to do with caching plugins, and how to link the chat to the cart.How to Install the Agent on WixLearn where to insert the widget code in Wix, how installation differs for Wix Stores, what to do if the code is unavailable on a free plan, and how to verify it's working.
Getting Started and Partnership
Open source, the 'All-Inclusive' plan, and commission-based work — three ways to get an agent.
Blog
Analyses, service updates, and shop case studies.
What Makes a Successful Commerce Agent and Where It Delivers the Most ValueAn in-depth look at the architecture of Anthropic's commercial AI agents and our practical experience. We explore what these agents can truly achieve and identify the niches where implementation yields the most significant returns.Instagram: A New Way to Sell When Your Shop Lives in the FeedYour profile already looks like a storefront, but sales get stuck in DMs. Learn how an AI agent turns posts into a catalog and answers customers for you — without a website or development.TikTok: Sales Rhythms a Human Salesperson Can't Keep Up WithTikTok traffic comes in waves and at unusual hours. We examine what happens to sales in the first 24 hours after a video goes viral and how the agent maintains this wave.YouTube: How to Sell Services Using Words from Your Own InterviewsIn a half-hour interview, you've already answered all your customer's questions. The agent listens to your videos and responds with your own words, so you get leads instead of endless back-and-forth.Lessons Learned from Building Instagram CatalogsWhy some stores get 40 items in three minutes while others get five, and how to write posts that automatically build your catalog.
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