--- title: Troubleshooting Errors description: Precise error messages displayed in the dashboard, with solutions for each. This includes issues with Claude and Gemini API keys, Instagram, TikTok, YouTube, Telegram integrations, payment, subscription plans, and attachments. section: guide keywords: error, troubleshooting, not working, API key rejected, Claude key error, Gemini key error, Instagram connection issues, TikTok integration problems, agent not responding, payment errors, subscription plan issues, solutions, fix issues updated: 2026-09-06 --- Here are the exact messages you might see in your account. You can easily find them by searching this page. If your specific issue isn't listed, contact us on Telegram, and we'll add it. ## Agent Not Responding ### "Agent Not Yet Connected" You'll see this in the preview and on the agent's page. It means one of two things: either the Anthropic key isn't set, or a plan isn't active. What to do: Open “Settings” → “Keys and Models” and check the Anthropic card. If it says “not set”, enter your key or activate the “All-Inclusive” plan — our keys operate on that plan. ### "Anthropic Key Not Set: Add It in Settings" This is the same message, but it appears when you start source analysis. Analysis won't begin until a key or plan is active. ### "To Run This, Activate a Plan: First 7 Days Free" Your account is open without a plan, but actions that cost money are unavailable: source analysis, agent responses, widget activation. Click the button in the offer window — the interrupted action will resume automatically after activation. ### "Agent Paused: Response Limit Reached on This Plan" Customers see this message. The limit is monthly, and the remaining balance is visible on your account's main page. You have two solutions: wait until next month or switch to a plan with a higher limit. On the “Your AI” plan, the restriction is virtually lifted. ## Claude and Gemini Keys ### "This is a Claude Code / Subscription OAuth Token, Not an API Key" This is the most common mistake. A Claude subscription token and an API key are different things. You need a key from console.anthropic.com → Settings → API keys → Create key; it starts with `sk-ant-api`. ### "This is an Admin API Key; It Cannot Call Models" The key was created in the Admin keys section. Create a regular key in API keys. ### "Anthropic Rejected the Key (401)" The key was not copied in full, has been revoked, or belongs to a different account. Copy it again, in full, without leading or trailing spaces. ### "The Key Lacks Model Permissions (403)" The key has limited permissions, or payment hasn't been confirmed for the account. Check the Billing section in your Anthropic console. ### "The Key Is Correct, But the Anthropic Account Has No Funds" Top up your balance or link a card in your Anthropic console. We don't pay for tokens on the “Your AI” plan — your usage is billed directly to you. ### "Key Accepted, But Model Unavailable for This Account (404)" Select a different model in the field below. The list of models is populated based on your key. ### "Doesn't Look Like a Gemini Key: It Starts with AIza" The wrong key was entered, or your browser autofilled a saved password. You can get the key from aistudio.google.com/api-keys. ### "Google Rejected the Key" The key has been revoked, wasn't created in AI Studio, or Gemini API access isn't enabled for the project. ## Instagram ### "Instagram Not Connected or Session Expired" Sessions have a limited lifespan, and Instagram resets them if suspicious activity is detected. Log in again in the Sources section. ### "Instagram Requires Login Confirmation: Enter Code" This is normal behavior for the first login from the server. A field for the code will appear directly in your account; the code arrives via SMS, email, or authenticator app. Enter it within one minute. If the code doesn't arrive or login still fails, specify your proxy in the “Proxy” field — this will route the login from a region familiar to your account. ### "Instagram Gateway Unavailable, Try Again Later" This is a temporary issue on our end or with Instagram. It usually resolves within a few minutes; if it persists for over an hour, please contact us. ### "No Posts in Profile" The profile is private, empty, or Instagram didn't provide the feed. Verify that the account is public and contains posts. ## TikTok ### "Specify TikTok Profile Name: @profile or Link" The field is empty or incorrect. Both `@shop`, `shop`, and a full profile link are acceptable. ### "Could Not Read Profile" The profile is private, has been renamed, or TikTok is temporarily not providing the list. Check the address and open the profile in a browser without logging in — if it doesn't open, the agent won't see it either. ### "Profile Has No Public Videos, Profile Is Private, or TikTok Is Temporarily Not Providing the List" This is most often a temporary block on data delivery. Try again in ten to fifteen minutes. ### "Nothing Older Than Video N — Everything Has Already Been Analyzed" This is not an error, but a message indicating the archive's end: you've reached the oldest video. ## YouTube ### "Specify YouTube: @channel, Channel Link, Playlist, or Video" The field is empty or the address is not recognized. All formats work: `@channel`, a link to a channel, playlist, or individual video. ### "Long Videos Skipped (Over 45 min)" Videos longer than forty-five minutes are not processed: the cost of analysis is not recouped. The report shows how many such videos were skipped. ### "Analysis Limit Per Run Reached, Videos Without Content: N" A single run operates for no longer than three hours. The remaining content will be processed if you run the analysis again later. ### "Videos Not Transcribed: Gemini Key Not Set" Gemini transcribes speech and text in videos. Add your key or activate a plan that uses our keys. ## Telegram ### "Channel Not Found or Lacks Web Preview (Private Channel)" The agent only reads public channels. Private channels and groups are not accessible. ### "Channel Has No Posts with Text or Media" The channel is empty or only contains forwarded messages from which no content can be gathered. ## Payments and Plans ### "You Don't Have a Stripe Subscription — Activate a Plan on the Plans Page" This action requires an active subscription: switching between plans, using a promo code, or cancellation. Activate a plan and try again. ### "First, Save Your Claude and Gemini Keys" Switching to the “Your AI” plan is only possible once both keys are saved and verified. ### "Plan Price Not Found in Stripe" A rare error on our end: prices are not synchronized in Stripe. Contact us; it can be fixed in a minute. ### "This Promo Code Does Not Exist or Is No Longer Valid" Check the spelling and case. Promo codes can have limited validity periods and activation counts. ### "Verification Failed" for Stripe or Monobank Key The key was not copied in full, was taken from test mode instead of live mode, or has been revoked. For Stripe, you need a secret key like `sk_live_`; for Monobank, you need the acquiring token from your personal account. ## Customer Attachments ### "File larger than 20 MB — send a shorter one" There's a limit per attachment. You should trim videos or reduce their quality. ### "This file type is not supported: photos, videos, or audio are required" The agent does not accept documents, archives, or spreadsheets. ### "Attachment limit reached for this plan" Each attachment counts as a processed post. You can see your remaining allowance on the dashboard. ## Analysis Interrupted ### "Analysis interrupted (server restarted). Run again" We rolled out an update during processing. Your progress is saved: restarting will continue from where it stopped, and already processed posts will not be counted again. ## If All Else Fails Contact us [on Telegram](https://t.me/GuruAppSheet) and provide two things: the exact message text and the time it appeared. With this information, we can find the cause in the logs within a couple of minutes. ## Frequently Asked Questions ### Why does the agent reply "I'll check with the owner" This means your terms and catalog lack the data needed for an answer. This isn't an error; it's a safeguard: the agent does not invent prices or deadlines. Add the missing information to your store's terms, and the answer will appear. ### Long analysis time: is this normal? Fifty posts take three to six minutes; videos take longer. If progress hasn't moved for more than twenty minutes, restart it: processed content will not be lost. ### Why did reviews and announcements appear in the catalog instead of products? This can happen when processing posts. Delete unnecessary cards in the “Catalog” section — re-analysis will not bring them back. A catalog audit via the owner's agent also helps. ### Where did my data go after canceling my subscription? Your data is stored for 15 days after access is closed, then it is deleted. You can reactivate your subscription before this period, and everything will be restored.