---
title: AI Units: What They're Spent On, How to Refill, and What Happens When They Run Out
description: Understand what AI units are in the 'All-Inclusive' plan, how to check your balance in the dashboard, the advance notifications you receive, how to buy a package or enable auto-refill, and what happens to your store when units run out.
section: guide
keywords: AI units, AI unit balance, top up AI units, refill AI units, auto-refill AI units, automatic AI unit top-up, AI unit limit, All-Inclusive plan AI units, buy AI unit packages, what happens when AI units run out, check AI unit usage, AI unit consumption
updated: 2026-09-11
---
The agent answers customers, processes posts and pages into the catalog, and monitors new publications in sources. All of this is done by AI, and its work is measured in **AI units**. An AI unit is tied to the actual cost of the work, not the number of messages: a short answer to a delivery question costs less than product selection with a cart, and processing a post with a video costs more than one with a photo.

The "All-Inclusive" plan includes **450 AI units per month** — this is approximately ≈ 250 customer dialogues + catalog processing for up to 100 posts + source updates. The monthly package renews at the start of each billing period.

> [!tip] On the "Your AI" plan, units are not counted: the agent operates using your keys, and you pay AI providers directly. During the trial period, there are separate limits on posts and responses.

## Where to See Your Remaining Units

Open the «Plans» section in your account (the card below the balance on the left). The «AI Units» card shows:

- how many units remain and how many have been spent during the period;
- a forecast: how many days the remaining units will last based on the past week's usage;
- usage by work type — customer responses, post processing, video processing, website page processing, source updates;
- a "what costs what" table to understand where units are being spent.

If you have few units left, a banner with a top-up button appears in your account.

## Advance Notifications

We notify you by email and Telegram (if the bot is connected in settings) when your units are running low:

1. when 20% remains — the first email with remaining units and a forecast;
2. when 10% remains — the second, more urgent notification;
3. when units run out — a message about the agent pausing.

Each notification is sent once per billing period.

## How to Top Up

The «AI Units» card contains top-up packages. Click «Buy» next to the desired package — this will open card payment via Stripe, and units are credited immediately after payment.

**Purchased units do not expire.** They carry over to the next month and are used after the monthly plan package is depleted. So you can top up in advance, with a reserve.

## Auto Top-Up

The same card has an «Auto Top-Up» checkbox. When enabled, if the remaining units fall below 10%, the selected package is automatically charged to the card linked to your subscription — no more than once per day. If the bank does not confirm the payment, you will receive an email and a Telegram message asking you to top up manually.

Auto top-up can be disabled at any time; purchased units remain.

## What Happens if Units Run Out

If your subscription is active but units have run out, **the agent pauses**: it responds to customer questions in the widget by stating that the seller will contact them personally, and it does not use AI. Source processing and automatic updates also stop until you top up.

Everything else remains in place: the catalog, dialogues, inquiries, orders, settings, website widget, and links. After topping up, the agent resumes work from where it left off; no re-configuration is needed.

## Frequently Asked Questions

**Are trial period units and plan units the same?**
No. During the trial period, there are limits on posts and responses; AI units begin to be counted after you switch to "All-Inclusive".

**Can I purchase units in advance, before the monthly package runs out?**
Yes. Purchased units are stored separately, do not expire, and are used after the monthly package.

**What if I switch to "Your AI"?**
Units stop being counted, and the agent operates using your keys. Purchased units are saved and will be useful if you return to "All-Inclusive".

**How can I tell what uses the most units?**
Check the usage by work type in the «AI Units» card: typically, the most significant items are video processing in posts and customer responses.